Key Accounts Manager (KAM)


Our Client is a global prepaid product provider and distribution network enabling service providers to maximize the sales of their products and services. The Co delivers innovative and tailored electronic payment, cash collection solutions including POS systems integration, a full settlement and reporting service and full marketing and distribution service support.
The product portfolio includes prepaid mobile top-up, prepaid long distance, prepaid debit cards, e-wallets, gift cards, digital music and other content, lottery, bill payment and money transfer through its sister company, and transport payment solutions including road tolls and public transport.
The Co delivers these products through a worldwide network of approximately 617,000 points of sale (POS) at approximately 297,000 retailer locations across a number of markets including Australia, Austria, Brazil, France, Germany, India, Ireland, Italy, New Zealand, Poland, Romania, Spain, Switzerland, the UK and the US.

The Position

The Account Manager, Key Accounts (KAM) will be a full time employee reporting to the Senior Business Development Manager. The KAM will support the Key Accounts Channel by supporting retailer development, the retail buyers and management personnel within this channel. The KAM will be accountable for new retailer deployments, driving incremental revenue, transaction volume, and profit by ensuring Companys Products are well merchandised and promoted in each Key Account location. The KAM will be the primary point of contact for each assigned account and as such will be highly available and responsive to their customer needs. The KAM will work with each account to proactively develop sales and marketing programs to increase sales of Companys Products. The KAM is also accountable to ensure that the retailers operations management and staff are adequately trained on Companys Products and may develop training materials and programs for each retailer. Furthermore the KAM will manage all Companys internal projects concerning the accounts.

Inter-Relationships

 External communication, internal coordination

Internal communication will include working closely with other Companys employees such as the sales team, the operations team, customer service and finance. Key internal communication will include working with company operations staff to coordinate retailer launches and rollout of new products in a timely manner. External communication will include communication with retailer personnel to assist them in managing the sale of Companys products and to ensure their satisfaction with the Companys program. The KAM may also interact with the staff of retailers, including departments such as sales, finance, operations, and customer service. The KAM will interact with Companys content providers (such as iTunes and Microsoft) to implement promotions and to inform the content provider of key developments and opportunities related to the retailers. The KAM will be available during normal business hours to take calls and email correspondence. Other external contacts will include key supplier, vendor and carrier relationships.

 Reporting

The KAM will prepare sales and profitability metrics to Senior Account Manager on a monthly basis at a minimum. This reporting will include a comparison of results versus forecast. Other reports and forecasts may be required by the KAM on a periodic basis.

 Teamwork

This function involves the KAM working directly with other employees, retailer personnel and content providers.

Skill Requirements:

Excellent communication and sales skills; strong telephone skills and articulation; high multitasking abilities and organizational skills; proficient with Word, PowerPoint and Excel. Fluent in English and Russian for Russia required.
Excellent technical account management skills are required. A demonstrated ability to forecast, analyze data, perform excel modeling, mine data, build reports, build technical requirements documentation, manage technical projects, and an ability to liaise with internal and external Operations and IT staff are required.
The employee must be self-motivated, goal oriented, must have a professional appearance, and must possess strong selling and persuasion skills and be influential both internally and externally.
Travel- the employee may be required to travel which will require overnight stays. Estimated travel is not expected to exceed one to two weeks per month.
Project Management

Education and Experience
High School Diploma or Equivalent; college degree preferred
Experience Required: At least 3 years of account management, customer facing project management, and/or sales experience
Knowledge of prepaid industry preferred


Physical Requirements

Rarely (0-12%)

Occasionally (12-33%)

Frequently (34-66%)

Regularly (67-100%)

Seeing: Must be able to read programs and use computer.

 

 

 

X

Hearing: Must be able to hear enough to communicate with customers and co-workers

 

 

 

X

Standing/Walking:

 

 

X

 

Sitting:

 

 

 

X

Lifting/Pulling/Pushing:

 

X

 

 



Compensation
Annual salary shall be per year, paid semi-monthly, depending on experience. There is a Key Account profit forecast, and the KAM will be paid a commission monthly upon attainment of such profitability. Commissions are expected to be annual at target, depending on experience.

Working Conditions/Environment
General office environment: May require long hours and weekends.


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